Privacy policy

1. Data controller

• Controller: Noelia Arthur (self-employed)
• Email: noeliaarthf@gmail.com
• Phone: 643 762 243

2. What data we process

This site has no forms or user accounts. We only process the data you give us when you contact us by phone, WhatsApp or email: your name, phone number, service address and the content of your message.

3. What we use it for

• Answering your enquiries and quotes.
• Providing the locksmith service you request.
• Meeting legal obligations, such as invoicing.

4. Legal basis

Pre-contractual measures or performance of a contract (Art. 6.1.b GDPR), your consent when you contact us (Art. 6.1.a) and compliance with legal obligations (Art. 6.1.c).

5. Retention

We keep data for as long as the relationship lasts and afterwards for the periods required by tax and commercial law. Enquiries that do not lead to a service are deleted once they are no longer needed.

6. Recipients

We do not share your data with third parties unless the law requires it. If you write to us on WhatsApp, Meta processes the messages under its own privacy policy.

7. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to noeliaarthf@gmail.com. If you believe your data has been mishandled, you can complain to the Spanish Data Protection Agency (www.aepd.es).